Common Reasons for Pending Deposits
1. General Processing Time
Even with "instant" methods, there can be delays. Please wait at least 30 minutes. In most cases, the funds will appear automatically within this time.
2. Closing the Window Too Early (Trustly)
For bank transfers like Trustly, you are often redirected to your banking app to confirm the payment.
The Issue: If you close the browser window immediately after confirming in your app, without waiting to be redirected back to our casino site, the payment may get stuck on "Pending."
Solution: Always wait until you are redirected back to the casino before closing your browser.
3. Trustly Specific Delays
Occasionally, Trustly payments can take longer to clear.
It can take up to 48 hours for a Trustly payment to change from "Pending" to "Approved."
Refunds: If the money has left your bank account but is not in your casino balance after 48 hours, it will automatically return to your bank account.
If you need further assistance, our customer support team is available 24/7 to help you!